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OCHRONIOperational incident response
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One room for live disruptions.

Incident response software for supply chain operations. Declare once, coordinate the response, and keep customer updates on the same timeline.

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14-day trial, no card · EU-hosted · Fits alongside Slack, Teams, and email

Live incidentOps room active

Live incident

Backup driver assigned. Customer updated.

The team sees the same incident, ETA, tasks, and customer status instead of rebuilding context in calls and chat.

7:14

A responder reports the disruption once and opens a shared incident room.

7:15

Ochroni captures severity, owners, and the current impact in one operational record.

7:22

Dispatch, warehouse, and customer teams work from the same timeline instead of parallel threads.

7:58

The incident resolves with the decision trail and task ownership already captured.

Product walkthrough

Declare, coordinate, and resolve in one operational flow

A disruption is declared once, coordinated in one place, and closed with the full record intact.

Incident roomDispatch · warehouse · customer
DeclareNew incident

Type: Truck breakdown

A2 outside Poznan · Severity high

Reported by: Driver link

Phone browser · 07:14 CET

Initial impact

Missed pickup risk for 2 customer orders
CoordinateWar room

Task owner: Backup driver

Acknowledged · ETA 45 minutes

Warehouse update

Pickup slot shifted to 08:05

Customer comms

ETA update sent from incident context
ResolveResolved incident

Resolution

Replacement vehicle on site · 07:58 CET

Customer outcome

Proactive update delivered before escalation

Follow-up

Timeline ready for review and reporting

What changes in practice

The disruption stops living in calls, chat threads, and memory. The team works from one incident state from first report to resolution.

Step 1

Declare the disruption before the response becomes a phone tree

Turn a live operational issue into one visible incident record that the rest of the team can act on.

  • Report from a team seat or a phone-browser guest link.
  • Capture severity, current impact, and the immediate next actions.
  • Start one timeline instead of recreating context in each call or chat thread.
Step 2

Coordinate the response in one operational room

Replace parallel updates with one live workspace for responders, leadership, and customer-facing teams.

  • Assign owners, tasks, and ETAs without losing context.
  • Keep the status current as new facts come in.
  • Let managers and account teams self-serve the incident state.
Step 3

Resolve with a record the team can actually reuse

Close the incident with the operational history intact so reviews and process changes start from facts.

  • Track the decision trail from first report to resolution.
  • Preserve who did what, when, and why the plan changed.
  • Start the follow-up from the real timeline already captured.
Model the business caseROI calculatorReview security detailsSecurity overviewTalk through rollout or self-hostingBook a demo

The same incident, two different responses

What the next two hours can look like

Illustrative response flow for a typical operations disruption.

Without Ochroni

Response timeAd hoc and slow
Coordination overheadCalls and repeated explanations
Customer communicationReactive and late
Incident recordMissing or reconstructed later
7:14

Driver calls the dispatcher. The dispatcher drops everything and starts the phone tree.

7:18

A second call goes out to find backup capacity. The warehouse still does not have the full story.

7:31

Operations leadership asks for status. The answer depends on which thread or call you ask.

7:52

The customer hears about the issue late and now wants an ETA that the team cannot stand behind.

9:15

The disruption is resolved, but the team still lacks a clean record of what happened and why.

With Ochroni

Response timeShared context from minute one
Coordination overheadVisible owners instead of message routing
Customer communicationProactive from the incident room
Incident recordCaptured as the incident happens
7:14

A responder reports the disruption once and opens a shared incident room.

7:15

Ochroni captures severity, owners, and the current impact in one operational record.

7:22

Dispatch, warehouse, and customer teams work from the same timeline instead of parallel threads.

7:58

The incident resolves with the decision trail and task ownership already captured.

7:59

Follow-up starts from facts, not reconstructed memory.

Why teams switch

Built for operations, not just alerts, chat, or visibility

Group chat

Fast to start, but weak on ownership, incident state, and a reusable record of what changed.

IT incident tools

Strong for engineering on-call and technical escalation. Harder fit for dispatch, warehouse, and customer operations.

See the PagerDuty comparison

Ochroni

A shared operational incident room to align people, decisions, customer communication, and the record from declaration to resolution.

See the category page

Adoption and buying risk

Easy to adopt. Easy to justify.

Start quickly, keep the tools you already use, and bring in security when needed.

Live in minutes, not a long rollout

Create the workspace, invite the team, and run the first incident without turning it into an IT project.

Fits alongside the tools you already use

Ochroni adds structure for incident work without asking the team to replace everyday chat and email habits.

Guest participation from the browser

Field and external participants can report or join without waiting for a full account rollout.

EU-hosted with self-hosting conversations available

Start SaaS-first and bring security or hosting questions into the evaluation when needed.

Pricing

One plan for the team handling the incident.

One flat-rate plan for the team handling the incident, with a free trial to start and a demo option for security or self-hosting questions.

Pricing notes here are limited to information vendors publish publicly.
EUR299/monthor EUR2,990/year (save 2 months)
  • Unlimited users (fair use applies)
  • All core features included
  • 14-day free trial
  • No credit card required
  • Cancel anytime

Unlimited users covers normal internal operational use and authorized incident participants. Fair use and anti-abuse limits apply under the Terms of Service.

Start free trialBook a demo

Why one plan works

The whole response team can use Ochroni without seat math, handoffs, or rollout delay.

  • Flat-rate pricing for the response team
  • Start in the free trial
  • Tasks, timeline, and customer updates in one place

Need security or rollout details?

Talk to us if you need self-hosting, security answers, or a guided walkthrough before you start.

FAQ

Questions before you start.

What kind of incidents is Ochroni built for?

Ochroni is built for live operational disruptions such as transport failures, warehouse incidents, handoff breakdowns, and customer-impacting supply chain issues.

Does Ochroni replace Slack or Teams?

No. Ochroni is the structured incident layer. Teams can keep Slack, Teams, email, and calls for everything outside incident work.

Can external people join during an incident?

Yes. Guest report and join links work from a phone browser, so drivers, warehouse contacts, or partners can contribute without a full seat rollout.

Where is customer data stored?

Ochroni's public deployment is EU-hosted. Current processor and transfer details are published in the Privacy Policy and DPA.

What if we need security or procurement details first?

Use Book a demo if you need a walkthrough, security answers, or help planning rollout.

OCHRONI

Be ready before the next live disruption starts.

Start with the free trial when you are ready to run it with your team, or book a demo if you want to talk through security, rollout, or self-hosting first.

Start free trialBook a demo

14-day free trial. Unlimited users on fair-use terms. Security overview, privacy policy, DPA, and procurement contacts available before rollout.