Confirm missed pickup risk
Prepare customer note
One room for live logistics incidents.
Open the incident once. Assign owners, track ETAs, bring in drivers or warehouse contacts safely, and send customer updates from the same record.
14-day trialFlat team planGuest linksEU-hosted
War RoomTruck breakdown - A2 corridor
SEV-2Investigating
Missed pickup risk for 2 customer orders
A2 outside Poznan. Backup driver assigned, warehouse slot moved, customer update ready.
- Declared by
- Driver link
- Picked up by
- Dispatch lead
- Customer status
- Identified
- Declared
- Acknowledged
- Investigating
- Fixing
- Monitoring
- Resolved
Tasks5 open
Backup driver
Warehouse update
ETA update sent
- DeclareOpen the incident.
- AssignMove the work into view.
- UpdateKeep customers current.
- CloseLeave with the record.
14-day trial
Start without a card and test the full incident flow with your team.
Flat team plan
EUR299 per month for the response team, without per-seat math.
Guest links
Drivers, warehouse contacts, and partners can join from a phone browser.
EU-hosted
Security, privacy, and legal material available before rollout.
When the issue becomes work.
Visibility tells you something changed. Ochroni gives the response a place: owner, impact, tasks, guest input, ETAs, customer updates, and the record.
Read the category guideFrom first report to closure.
Open the incident.
A driver link, dispatcher, or manager starts one record with severity, route, impact, and first owner.
Move the work into view.
Tasks, owners, ETAs, guests, and decisions stay beside the same timeline while the response is moving.
Keep customers current.
Customer teams publish clear updates from the incident state instead of rebuilding context in chat.
Leave with the record.
After closure, the timeline already shows what happened, who owned it, and what the customer saw.
What changes in practice
Clear status for the people moving the load.
Dispatch sees ownership.
Who picked up the incident, which loads are affected, and what decision is next.
Warehouses can join safely.
A secure guest link lets external contacts add facts without a full account rollout.
Customer teams use current facts.
Impact, ETA, and update status are visible before anyone writes to the customer.
Leadership gets the record.
The close-out shows the timeline, tasks, owners, and customer communication already captured.
Flat public plan
EUR299 / month for the response team.
Start with a 14-day trial and bring dispatch, warehouse, customer operations, leadership, and external contacts into one incident room.
- Unlimited users under fair-use terms
- Incident room, tasks, timeline, guest links, and customer updates
- Cancel anytime during evaluation
Have questions?
Let's talk through your incident flow.
Bring a real disruption from your operation. We can map reporting, owners, guest access, customer updates, security, and rollout shape.
Book a demoQuestions
Decide by a real incident, not a feature list.
Ochroni is a fit when the response crosses dispatch, warehouse, customer operations, partners, and leadership before a clean record exists.
No. Ochroni gives the live disruption one structured room. Your team can still use everyday communication tools for normal work.
After the issue is known. Ochroni is for the response: owners, ETAs, tasks, guest input, customer updates, and the record that remains after closure.
Yes. Guest report and join links are made for drivers, warehouse contacts, and partners who need to add facts from a phone browser.
Book a demo. We can answer security, rollout, or data protection questions before your operations team starts a trial.
Ready before the next disruption